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Employee Stories: HR

The Human Resources function at IDS responds to the daily and strategic challenges of the group by aligning all HR practices in order to underpin the group strategy. We provide a quality HR service in order to attract, develop, motivate and retain a diverse workforce within a supportive environment whilst ensuring we comply with all legal and regulatory requirements.

Louise’s Career with IDS – From Customer Care Coordinator to Group HR Coordinator

I joined IDS in September 2005 on a fixed term contract as a Customer Care Coordinator and within 4 months I was offered a permanent role in this department.

During my time in this department, my experience grew and helped me to gain good planning, organisation and customer relationship skills. I was given more responsibilities and was successfully promoted to Senior Coordinator.

In 2009 I had the opportunity to join the Human Resources department.  I took up this role as I wanted to develop within HR. This role allowed me to use the experience I had gained in customer care, but IDS also gave me the opportunity to develop my HR skills through professional education and training with a CIPD course.

Currently my role is Group HR coordinator, within which I help to create, support and implement HR activities across the group to allow the HR function to meet the HR strategy. In order to grow further in HR, with the support of the company, I have started a master’s degree.

Louise, IDS Group Human Resources

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