Service and Support

Full Service Solutions – For Maximum Laboratory Productivity

With more than 35 years experience in the Medical Diagnostics field, Immunodiagnostic Systems Limited (referred to hereafter as IDS) is focused to provide customers with the services and support to optimise their laboratory performance and productivity.

Dedicated teams of service specialists are on-hand to support our customers with:

Application Training and Advice

Our field-based IDS application support team is on-hand to assist our customers with any instrument and reagent related query. As specialists, they are equipped with the expertise to work through queries directly with our customers.

Customised Training

Bespoke training solutions where required, are fully customised and designed to meet the needs of our customers’ laboratory requirements. We recognise our customers may require training of differing technical levels; as such, we develop our training aligned to the needs of our customers’ different user levels. This ranges from basic operator level training to IDS-iSYS Multi-Discipline Automated System expert.

Qualified Customer Care Centres

Our regional customer care centres provide our customers with an on-demand service and support facility.

Regionalised Proximity Teams

Based in the field, our regional service teams are on-hand to support customers at their laboratory sites. Our service team is focused to resolve any issues for IDS customers in a timely manner to get customers’ laboratories back at maximum efficiency levels.