IDS Ltd

Terms and Conditions

ORDERS
To place a purchase order call Immunodiagnostic Systems Inc's (IDS Inc's) Customer Service at 480.836.7435 between 7:30 A.M. and 5 P.M. (Mountain Standard Time), Monday through Friday (except holidays). Telephone orders must be confirmed in writing via fax, mail or e-mail. IDS accepts VISA? or MasterCard? credit order. Orders or order confirmations can be placed at any time via fax to 480.836.7437 or e-mail to info.us@idsplc.com. Mail orders, or mailed order confirmations, should be sent to: IDS Inc., Attn. Customer Service, P.O. Box 17063, Fountain Hills, AZ 85269-7063. When placing an order, please provide account name, IDS account number (if known), product name and number, quantity, price, shipping instructions, customer contact name and telephone/fax numbers. All orders are subject to credit approval and acceptance by IDS. Orders are promptly shipped, usually within 24 hours, on Monday through Thursday. Consult Product List for current prices. Prices are subject to change without notice.
TERMS
Net 30 days from date of shipment. Shipments are F.O.B. Fountain Hills, AZ; air freight is prepaid and added to the invoice. U.S. state sales taxes imposed on the sale of any product will be added to the invoice.
RETURNED GOODS
Credit for returned goods will not be issued without pre-approval from IDS Inc. in the form of an assigned Returned Goods Authorization number. Items shipped in error and/or damaged in transit must be reported within 10 days of shipment. If authorized, products must be returned in the same condition as received within 30 days of original shipment by IDS. In general, returns are not authorized for the following: 1. Items not purchased directly from IDS. 2. Products without useful shelf lives. 3. Unopened products unless they do not meet product specifications. 4. Products that have deteriorated because of improper handling, abuse, or other causes beyond IDS' control.
CLAIMS FOR DAMAGE IN TRANSIT
IDS Inc's shipping responsibility ceases with safe delivery in good condition to the transportation company. Upon receipt, the Customer should count and inspect freight before the carrier departs. Claims by the Customer for damage in transit should be made to the transit company. When damaged freight is received or when the shipment is short, a detailed notation should be made on the delivery receipt and signed by the carrier's driver. When damage is detected after delivery, notify the carrier immediately, but within 10 days of delivery, and request a "concealed damage inspection report" on the damaged goods. The shipping container must be saved until the carrier's inspection has been made. The Customer is responsible for filing freight claims. Assistance may be obtained by calling IDS' Customer Service.
TECHNICAL SUPPORT
Technical Support is provided for all products purchased directly from IDS Inc. Technical Support can be contacted by calling 480.836-7435 between 8 A.M. and 5 P.M. (Mountain Standard Time), Monday through Friday (except holidays) or via fax (480.836.7437) or e-mail (techsupport.us@idsplc.com).
WARRANTY
IDS Inc. warrants its products to the original purchaser against defects in materials and workmanship under normal use and application as described in the package insert. IDS Inc's sole obligation under this warranty shall be to replace defective products. This warranty applies only to products in the original container that have been handled and stored in accordance with IDS Inc's recommendations and does not apply to products that have been the subject of alteration, misuse or abuse. All claims under this warranty must be directed to IDS Inc. in writing and must be accompanied by a copy of the purchaser's invoice. This warranty is in lieu of all other warranties, expressed or implied, including the warranties of merchantability and fitness for a particular purpose. In no case shall IDS Inc. be liable for incidental or consequential damages. Some of IDS Inc's products are sold FOR RESEARCH USE ONLY. Such products are NOT FOR USE IN DIAGNOSTIC PROCEDURES Pursuant to 21 CFR 809.10(c)(2)(i).